Customer Testimonials
Super focused on your needs. Great customer service from Brian. He got me in and out.
Excellent work, friendly, and quick at fair price. I will tell my friends about their Service Dept.
Everything was done well - I just have one minor things to mention. When I made the appointment I described the problem and indicated that I would wait. When I arrived I was told that the servicing would take 4 or 5 hours. The time itself did isn’t bother me - in just wish I had known before hand so I could have planned accordingly. Also - it’s this (CarPlay doesn’t work with newer iPhone pmcords) seems to be a problem with all the 23 Kia’s- it would be a good idea if this was disclosed to all purchasers ...
Staff was very helpful and courteous and service provided was very professional. Waiting area was clean.
I recently had a great experience leasing a vehicle at Herson’s Kia. We were able to check out the car, negotiate the deal, sign the paper work and drive away with the car with in 3 hours. Matthew Hunter from sales department was very helpful all along with the process. He was easy to talk and very knowledgeable about the car and the paperwork. Ethel Powell from finance department was super helpful in wrapping up the paper work and explaining the finances. Highly recommend this dealership for your purchase or a lease.
As fast as can be expected when making a major purchase. Super friendly service, easy peezy.
Hersons made the car buying experience effortless. Matthew was attentive to my needs and helped narrow the choice down to what I wanted. Ralph in finance walked me through the complicated paperwork of buying a car like it was as simple as buying groceries. I will definitely be back when it’s time for my next vehicle.
My salesman was very friendly, helpful, courteous and knowledgeable. He made the time spent there relatively pleasant.
Couldn't have been better. Brian was the ultimate professional and got me in and out much earlier than originally forecasted. Car was clean and couldn't have asked for more.
Brian excellent. Superb customer service from the front desk to garage. Clean good waiting area. Strait forward
I had a good experience and I was dealt with in a professional manner. I am waiting for my queries to be resolved soon.
As far as the actual service...it was great. They did an excellent job. When I dropped my car off, I asked them to change the contact info they had on file - they had my husband's info and I asked them to change it to my contact information. However, when my car was ready, they still contacted my husband to let him know my car was ready to pick up. It's not that I don't want them to contact him, it's just that I was waiting for the call. It makes me wonder if the ...
This is 2nd timeTraid my car here in Herson. Reasonable price, very good customer service!! I love it !!!!
Josh was very helpful and friendly. We walked in with no appointment, and he gladly took the time to explain to us the available options of several EVs. As new EV buyers we appreciated his help. He quickly arranged a test drive and showed us the impressive safety features of the EV6. Herson's generous lease offer helped us to make our decision.
Arturo was great! Very polite, helpful, informative, great communication skills. I would highly recommend this Kia Location for any service needs.
Matt did a great job and worked around my hectic schedule to help get me into a new Telluride!
Josh and the service dept was very professional and took the time to explain the issues with my vehicle. Great job!
On time Nice waiting area Friendly service No issues with work performed for over ten years
I had visited another Kia dealership the day before & did not have a good experience. My experience at Herson's was the complete opposite. Keith was great! He answered all of my questions, was extremely patient & thorough. I would definitely recommend Herson's!!
appointment was easy to schedule. regular maintenance service completed plus 2 recall items addressed and they washed my car! courteous, pleasant & professional.
Atendimento altamente atencioso! Tivemos uma experiência incrÃvel com o gerente Jorge e o vendedor Matthew e também com a Ethel que foi incrÃvel ao nos ajudar a escolher a melhor cobertura de seguro pro nosso carro dos sonhos!
Josh immediately reached out to resolve an incident with my Telluride while my vehicle was on their lot. Josh arranged for a loaner car during the repairs. Excellent customer service!
They honored coupons from another dealer. They were courteous and honest. They also explained everything clearly.
This dealership is nothing short of amazing. My experience could not have been any better!
The sales staff I worked with were absolutely amazing to work with. Everyone was incredibly friendly and the entire experience was seamless from start to finish!
They were great and efficient with the whole process. Knowledgeable reps there who were very nice.
Very nice service. The dealer who works at the Herson's Kia is very good.
Customer service was excellent! Appreciated the Uber to metro and the many calls keeping me informed.
Very good service, deliverd on time. The people who work at Herson's Honda are very good at their jobs.
Great service and great staff. Comfortable waiting room. Great location. Great service and mechanics there
Service has consistently been great. Both Arturo and the new persons in charge of drop off and pick up have been very helpful.
Very friendly service and great people. I appreciate their flexibility and they do very good work from my experience.
This service center is the best! I really appreciate them letting me drop my car off and getting looked at. Thank you!!
Quick, kind, and helpful. Facilities are clean and comfortable, felt valued as a customer. Nice service overall
Flexible scheduling easy drop off took care of the recall items quickly and provided recommendations.
Great service very attentive very convenient very timely very thorough would highly recommend very pleased after visiting
We had a good experience at Herson's Kia. James Wyatt took great care of us and when he wasn't around, other people at the dealership chipped in and helped with what we needed. James was straightforward in the negotiating process and helpful in the leasing process. He helped us learn what we needed to know about the car (electric - we've never had an electric car) and offered to help if anything comes up in the future. We enjoyed dealing with John and Herson's. NOTE: The sales person listed below is Garrick Rumley when it should ...
My concerns regarding oil consumption issue were addressed- at least for now - but owning a car with the Theta-2 engine with all its problems is very stressful. Oil consumption- engine knocking issues - this is extraordinarily frustrating and Kia Corporation has a responsibility to change these engines. Stu Dvorkin 301 530-7923
Very friendly and helpful staff. They've been on top of getting any issue fixed and keeping me updated on progress of my services
Overall experience was great. Salesperson and Sales manager were not pushy! But the person who was selling warranties didn’t realize that I needed to go after couple of hours. Made me not even want to listen to him and want the leave
I've been going to zHersons KIA for over 15 years, and I'm on my 4th Kia. Their service department has always been courteous, professional, and capable.
Fast, decent priced, and provided Uber rides and a free car wash. Strongly recommend, five stars!
This dealership, especially the shop, is recommended and great. The facilities are fantastic, and the staff is humble.
The staff took time to answer all my questions and helped me to know the product, this was my first experience with Kia but l I will recommend friends and family to stop there if they want to buy a car. The environment was clean .
Easy and efficient sales process. After choosing the model, they found me the color I wanted the same day. Salesperson was knowledgeable and helpful and made me feel at ease with my purchase decision.
Simple booking for service. On time intake and work completion. Pleasant staff and service facilities
It was explained in details. However，the service hours took much longer than expected even with appointment.
Great job but not a 5 star outcome. The flap to my electric plug does not work as well as it did before my accident Plus the work on my aluminum tire rings was poorly done.
Dropped my car off. Dealership called me an Uber to take me home and bring me back. All went so smoothly. Was in for a recall and oil change. Representative was very nice and professional.
Dropped off car with Luis in Service who followed up on our needs and was great to work with. Car was ready in timely fashion.
The service center installed my roof rack in less than 20 minutes! Super nice and friendly staff too!
Brian is a great customer service rep. He's very knowledgeable and keeps you in the loop. The service was done right and with attention to detail.
The best dealership around- hands down. Everything from the sales guy selling me the car who was a wealth of knowledge on the car (thanks Isaac!), to the team in financing. I have only good things to say. Long time Honda customer chooses Kia! Really happy!
As usual great service; very friendly and informative. Car came back clean and invoice was clear and concise.
great place to deal with! brian cuello in svc dept always makes it a pleasant experiance!
Friendly employees, communicative, took care of all the recalls, and they did the service for my car, timely as they promised it
The dealership was great to work with to purchase my 2025 KIA Sportage Plug-In. I had done significant research and used the True Car site to obtain a referral and quotes for comparison. Joshua and the Team were good to work with. I have a tendency to ask more than what I would consider an average number of questions and all were answered to my satisfaction. There was minimal pressure to immediately finish a deal a I was very happy with my experience.
We had a wonderful experience at Herson’s Kia, it was by far the best car purchase/lease experience we had had in the past 9 years. All the staff were delt with from the salesperson (Matthew Hunter) to sales manager (Jazz Delos Santos) and Financing Manager (Josue Flores) were amazing, they were very friendly, knowledgeable and happily answered all our questions. We never felt pressured or rushed to make any decisions, all the staff were very open and transparent with us, and they were very patient in answering all our questions and staying with us way beyond closing time to ...
Excellent service. Very helpful. Love my new vehicle. Recommend Rockville dealership. Thank you for your service
Keith and Jazz were great! Really listened to what I wanted and what I could afford!
Brian was superb. As an out of towner, he took care of me immediately. He did everything he could as promised.
Reception staff had a good attitude，Checked everything for me.Thank you for your attention!
I went to Herson’s Kia to get a K5 GT. Thanks to Keith, Jaz, Ethel, and Josue for making the process as smooth.
Fair pricing. James Goff responded quickly all questions and made easy to compare different alternatives.
Herson’s Kia was amazing. Jazz and Keith were so helpful and worked with me on what I needed and could afford.
Staffs are verybkind and waitingbroom is comfortable. Above of all, process was fas as I expected.
Arturo was excellent, very welcoming and kept me updated. My service took much less time than anticipated. During my short stay, I enjoyed excellent coffee and free wifi! Many thanks to Arturo and Herson's Kia. You make me proud to own a Kia!
All staff were very helpful and professional. Matthew Hunter was excellent; he helped us buy two vehicles and stayed with his colleagues late after hours to accommodate our schedule. Thank you !
They are client focused. Do excellent work! Well trained staff and attentive mechanics. Reasonable prices.
The staff there was wonderful and made it very seamless. John Wyatt was very easy to work with.
Really quick and professional. Having an Uber take me home so I wouldn’t have to wait for the work to be performed and then sending an Uber to pick me up and bring me back to the dealer was a nice touch.
We had a very positive experience with Isaac and the whole team. He was very kind, knowledgeable and detailed. He helped us from start to end and made sure everything was perfect with our new vehicle, even buying us food while we waited for the car to be cleaned and coated. He sat with us without any rush to setup the car’s connections and showed us all of the ins and outs of the vehicle. We definitely felt like we were his only customers at the time, even though I knew we were not. I have nothing but great ...
Damon Norris did a fantastic job. I leased a 2024 KIA EV6 long range AWD. The dealership went out of its way to make the deal happen and helped me get into an all-electric vehicle that better suits my needs. Thanks!
Brian was very personable. He personally handled my problem and explained the solution. Thank you.
Easy visit. Very convenient. They provided a courtesy ride to my home so I could relax while they were servicing my car.
Great service, very helpful salespeople, all much appreciated. Staff took their time and provided all the required information. Thank you !
Always have a good experience with Herson's Kia. Special thanks to Brian Cuello, who is always helpful and is great with communication.
I had a great experience. This was my first Kia purchase. Joshua was extremely courteous and patient. I left feeling confident that the 2025 Kia Sorento was the perfect vehicle for me and my family. Happy to be a part of the Kia family!
Top notch dealership with exceptional customer service and professionalism. The entire staff was very knowledgeable and attentive to my family needs.
The salesmen here are very informed, patient, and are genuinely looking out for those looking for a car. Appreciate the honesty and integrity of this dealership vs. others. Will always come back here.
This time they took their time and did the job correctly. Very pleased with service.
We hiccups getting here, but working with the team here at Herson’s has been all I would have hoped for.
Love the dealerships. People are very friendly and helpful. They helped me by recommending or what best for me.
Leo was an excellent staff member who helped tremendously with my vehicle and navigating through my repairs. Kudos to Leo!
Great service. Easy to get in and out. Uber drop off and pick up. Kept in touch
Great customer service to help achieve your desired needs. I am very happy with my vehicle.
Everyone was kind who attended us that day And they answered every question I made
Down to Business, no non sense, great experience. In and out in under an hour.
Good customer service, home pick-up and drop-off service, highly recommended. The advisor's knowledge is at a high level, and good follow-up by phone.
We had a great customer service experience at Herson's Kia. We went to several dealerships in the DMV and found Herson's to be the most straightforward. Our salesperson, James, was particularly refreshing to deal with. He was very straightforward and honest. He was patient with us and went out of his way to accommodate our schedule.
